FREQUENTLY ASKED QUESTIONS

1. What is your return policy?

We stand behind all our products and workmanship with a 100% customer satisfaction guarantee. Any defects or errors made by 1st Place Spiritwear will be replaced at no charge. We do not accept returns or exchanges for any purchase in which your selection was incorrect, size was wrong or custom printing was misspelled. What you see is what you will get, so make sure it is perfect to your specifications.

2. How do I cancel or change an order?

If you happen to select the wrong design, notice a spelling error or you just want to cancel your order, you have two hours after your purchase is made to cancel. All you need to do is email us at CustomerSupport@1stPlaceSpiritwear.com to cancel. IMPORTANT: Once production of your product starts we can't stop the shipment of your order.

3. How do I order the right size?

Each garment has a size chart with directions on how to measure for the appropriate size. To find the most accurate size we suggest you use a similar product at home and measure it in inches and compare those to the manufacturer's recommended chart. We carry Bella Canvas t-shirts. We have a line of womens t-shirts and have added a line of Relaxed Fit t-shirts that are unisex tshirts for a more comfortable fit. We have found kids t-shirts from Bella Canvas tend to run small. We recommend ordering the next size up.

4. When will my order ship?

We custom print each shirt purchased. It takes on average two days to custom print each shirt. It can take up to four days depending on the garment and time of year. Shipping to your home can range from two to four days after production. We will send you a shipping confirmation with tracking information as well.

5. Can I buy bulk?

Yes you can order in bulk. Just email us at CustomerSupport@1stPlaceSpiritwear.com. Let us know the design and quantity and our team will work up a proposal for you ASAP. Timing on bulk production will be two to three weeks depending on the size and time of order.

6. I can't find my school?

Our goal is to have virtually every school in the country up and running on our website. If your school is not there please let us know the name and location and we will get it loaded on our site. Please reach out to us at CustomerSupport@1stPlaceSpiritwear.com